Last updated: 10 July 2026
Project Plus Services Pty Ltd (“Project Plus”, “we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Information we collect
We collect personal information you provide to us directly, including your name, phone number, email address, home or project address, and details about the renovation, repair or building work you are enquiring about. We may also collect information automatically when you use our website, such as your device and browsing information.
How we collect it
We collect personal information when you:
- Submit an enquiry or quote request through our website;
- Complete a lead or contact form on Facebook or Instagram (including Meta lead ads);
- Call, SMS or email us; or
- Engage us to carry out work.
How we use your information
We use your personal information to respond to your enquiry, provide quotes, deliver our renovation, repair and building services, manage our relationship with you, and (where you have consented or it is otherwise permitted) send you relevant updates. You can opt out of marketing communications at any time by replying STOP to an SMS or contacting us.
Disclosure
We may disclose your personal information to our staff, subcontractors and suppliers who assist us in delivering our services, and to third-party service providers who support our operations (for example CRM, communications and scheduling tools). We do not sell your personal information. We may disclose information where required or authorised by law.
Data storage and security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. Information is stored in secured systems and access is limited to those who need it to perform their role.
Access and correction
You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date or incomplete. To make a request, contact us using the details below.
Cookies and third parties
Our website may use cookies and similar technologies to improve your experience and understand site usage. We use platforms including Meta (Facebook and Instagram) and Google, which may collect information subject to their own privacy policies.
Contact us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Project Plus Services Pty Ltd
Email: QLD@project-plus.com.au
Phone: 1800 PROPLUS
QBCC Licence: 15255912
