The customer contacts the insurer and lodges a claim.
The insurer determines if a scope is required.
PPS accepts job of receipt, creates a new record in system and assigns a scoper.
The scoper contacts the customer and arranges an onsite visit.
The scoper creates scope, estimate, report, takes images and submits to insurer of inspection.
Reviews returned scope, estimate, report and images and determines settlement route.
The repairs are authorized.
Cash settlement process followed.